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  • A Message from ScanSource Chairman and CEO Mike Baur regarding COVID-19

    Mike Baur
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    Dear Partner, With all the news and concern surrounding the coronavirus pandemic and its market impact, we wanted to reach out and share our thoughts and plans.

  • The Top Three Ways to Create an Excellent Customer Experience Strategy

    Ian Thompson
    Voice Solutions

    Customer experience (or CX) is a buzz word that has taken over the industry in the last couple years. And heads up - it is here to stay. This is something your business NEEDS to focus on in 2020 and beyond. So let’s break it down. We know every business is focused on providing excellent customer service to their customers. Because most businesses are already pros at providing customer service, it’s easy to use the same theory as the basis for crafting your customer experience strategy. Customer experience is all about how you can take that service to the next level - and truly offer an extraordinary experience to your customers as they complete the purchase journey.

  • Voice Guided Solutions Increase Accuracy and Efficiency

    Brenda McCurry
    Voice Solutions

    From a consumer’s perspective, there are few things more disappointing than opening a package only to find out it’s the wrong product. The buyer is left inconvenienced and empty handed, while the company also takes a hit, and is stuck paying for returns or exchanges. Voice guided solutions, however, ensure that any room for error is virtually eliminated. By notifying the DC worker that they have selected the wrong product, the employee is allowed the opportunity to correct their mistake before the shipment leaves the center. After a major healthcare provider implemented this new system, it saw a 50 percent reduction in errors, improving the accuracy to over 99.99 percent.

  • How much does a Meraki MX cost?

    Gabby Giles
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    It makes sense. After all, what good is hearing about all its attributes and how it can help business if it’s priced beyond their means. The challenge is, it’s not like buying bread or a lamp. There is no one fixed price to Meraki MX hardware. The cost is directly related to the capabilities the buyer would like. There is also the additional cost of the licensing agreement, which is required when purchasing Meraki MX. You know what? The pricing of Meraki MX can be very similar to the experience of buying a car. Let’s take a look at that.

  • Happy Customers Means More Tech

    ScanSource
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    Technology is changing the way every industry does business. In retail, technology is helping create a frictionless shopping experience. Why? Consumers are demanding it. For example, this week Amazon opened its first full-sized grocery store based on the success of its cashierless Amazon Go convenience stores. Yes, cashierless. While this may seem like a headline-making publicity stunt, it’s not. In addition to pushing the boundaries of what we consider possible in retail logistics, they’re pushing hard to implement technology to meet consumer demands. And smart retailers are taking notice.