Posted 10/02/2019 by
Imagine missing your band’s favorite song at a concert, the unexpected game-changing homerun at the ballgame, or the critical turning point in the movie that everyone will be talking about for days – all because you stepped out to stand in line for popcorn and soda. To avoid this disappointment, when Avengers: Endgame – a three-hour movie – debuted, major news outlets went as far as to publish articles about the best time to pop out without missing too much action. But unless nature calls, why leave the comfort of your seat and risk missing anything at all? To provide superior experiences to their guests, some theaters are beginning to use mobile POS terminals or apps that allow consumers to have concessions delivered straight to their seat, and concert venues and sports stadiums are following suit. After all, a happy customer is more likely to become a repeat customer.
Posted 09/05/2019 by
It’s no secret that a restaurant’s success is dependent on its ability to offer the best customer experience possible. In today’s digital world, one hiccup can lead to negative reviews on social media, and even the best food and service can be undermined if the final component of the meal – paying the bill – goes awry.
Posted 03/12/2019 by
Contactless payments: think RFID cards, Apple and Samsung Pay, and smart watches. Depending on where you are in the world, you’re either familiar with and comfortable using the technology, or you’re reluctant to even give it a try. So, why the geographical differences? Chances are high that one’s willingness to utilize contactless payments stems from their government’s decision, or lack thereof, to embrace near field technology (NFC).
Posted 11/02/2018 by
It can seem like the retail environment changes daily. As you consider how overwhelmed your customers may feel as they strategize about reacting to these changes, remember ScanSource has the point-of-sale experience that can simplify this process. We also offer the resources needed to create POS solutions that boost your business—and your customer’s business, too. Learn more below.
Posted 10/11/2018 by
Call it customer experience, or the trendier CX. It really doesn’t matter. What matters is that the experience a business creates for its customers is increasingly important to its bottom line.